Many users experiencing password issues originally signed up using the Google, Apple, or Facebook buttons. If that’s the case, rather than resetting a password, you’ll need to log in using the same method you used to create your account.

If you’ve already tried the correct login method and still need to reset your password, you can use the "Forgot Password" link on the login page to reset it.

If you're still unable to reset your password or access your account after trying these solutions, please email support@bolster.co and we'll help find a solution.

Most users who aren’t receiving a verification code originally signed up using the Google, Apple, or Facebook buttons. Try logging in using one those.

At this time, we are unable to change the login method that you originally chose to use for your Bolster app account due to security reasons.

You’re seeing this because the phone number you entered is already connected to an existing Bolster account. This can happen if you try logging in with a different method than your account was originally set up with, or or if you select a different Google, Apple, or Facebook account than the one linked to your Bolster account.

To successfully log in:

1. 1. Make sure you use the same log in method you used when creating your Bolster account (if you signed up using the Google, Apple, or Facebook buttons, you’ll need to use that same method to log in)
2. 2. If you’re logging in with the Google, Apple, or Facebook buttons, make sure you select the same account within that provider that you originally used for Bolster.

We are unable to change your email address for you for security reasons, but you can change your email address within the Bolster app.

Keep in mind that if you used the Google, Apple, or Facebook button to create your Bolster account, you will still need to use that method to log into the app.

1. 1. Open the Bolster app
2. 2. Tap on the gear icon in the top right for your settings
3. 3. Tap on "Account Details"
4. 4. Tap on the button "Change" next to your email address
5. 5. Enter your new email address and tap "Continue"

You can change your phone number by using the following steps:

1. 1. Open the Bolster app
2. 2. Tap on the gear icon in the top right for your settings
3. 3. Tap on "Account Details"
4. 4. Tap on the button "Change" next to your phone number
5. 5. Enter your new phone number and tap "Continue"

Please follow these steps to generate a new code:

1. 1. Open the Bolster app
2. 2. Log in using the same email address and password you used when creating your account (If you used one of the social login options like Google, Apple, or Facebook, make sure to use that again)
3. 3. A verification code should automatically be sent to you again. If it doesn't, click the purple "Resend" link on your screen.

If you’re seeing the message, “Your sign-in attempt was blocked for security reasons” when trying to sign in, this is usually due to your security settings or location.

If you’re in the United States, try the following:

• Turn off any VPN or proxy
• Make sure you have a stable internet connection
• Exit the Bolster app, clear it from the background, and reopen it
• Wait a moment before signing in again

If you’re outside of the United States, access may not be available.

How the credit building process works:

• We report to credit bureaus monthly, usually at the beginning of each month.
• The timing of when accounts appear on your credit report is controlled by the bureaus themselves, not us.
• This industry-standard process can take more than 30 days.

Depending on when you began your subscription, your Credit Builder account should be part of the next reporting cycle. Rest assured, when your Credit Builder account does appear on your report, it will show a start date of when you purchased your subscription, so you will not lose any positive payment history.

⚠️Important: Keep your subscription active. Maintaining consistent payments is crucial for building positive credit history and showing all the bureaus you are a reliable customer.

We are unable to change your subscription renewal date. Rest assured, we do not report late payments to the credit bureaus. As long as you're able to resolve any billing issues before your subscription expiration date (you should receive emails detailing how many days you have left), then your subscription will remain active and your payments will be reported to help build positive payment history.

“Consolidation Capital” will be the creditor that appears on your credit report for your Bolster Credit Builder account. Here's a helpful video explaining how this works.

There’s absolutely no 84-month commitment for our credit builders.

We emphasize the 7-year value of credit built because that's the length of time negative items hang around on your credit report. So, when we say we've got your back for the long haul, we mean it.

If you decide to cancel earlier the term will be adjusted to the real duration of your subscription automatically. You can manage your subscription directly in the app.

There isn’t a fixed credit limit. Your limit is based on the funds you add to your account. You can add more funds to your Bolster Card at any time to increase your limit. To view your available balance, tap the circular purple Bolster icon at the bottom of your screen.

You can add your Bolster Card to your mobile wallet by following the instructions in the video that matches your device:

• Apple Wallet
• Google Wallet

1. 1. Open the Bolster app
2. 2. In the Home tab, find your card section at the top and tap the menu (three dots)
3. 3. Tap "Order Card" near the top of the screen
4. 4. Confirm your shipping details

Not seeing the “Order Card” button? Make sure you’ve added funds to your card first. Once your funds arrive (1–5 business days), the option to order your card will appear automatically.

1. 1. Open the Bolster app
2. 2. In the Home tab, find your card section at the top and tap the menu (three dots)
3. 3. Tap on your Bolster Card account under “All Accounts”
4. 4. Tap the hidden eye icon to reveal your card number, expiration date, and CVC

1. 1. Open the Bolster app
2. 2. In the Home tab, find your card section at the top and tap the menu (three dots)
3. 3. Tap on your Bolster Card account under “All Accounts”
4. 4. Tap “Card Details”

If you’re seeing the message, “Your action was blocked for security reasons”, this is usually due to your security settings or location.

If you’re in the United States, try the following:

• Turn off any VPN or proxy
• Make sure you have a stable internet connection
• Exit the Bolster app, clear it from the background, and reopen it
• Wait a moment before signing in again

If you’re outside of the United States, access may not be available.

If you’re seeing this message, something might not be working right on our end.

What to do:

• Make sure you have a stable internet connection
• Wait a moment and try your action again

If you’re still experiencing this issue, you can email support@bolster.co and we'll help find a solution.

If you’re seeing this message, Bolster is temporarily down, but we’re working hard to get things running smoothly again.

What to do:

• Make sure you have a stable internet connection
• Exit the Bolster app, clear it from the background, and reopen it
• Wait a moment before signing in again

If you see “We couldn’t verify your phone number”, it means there was a problem confirming the number you entered.

To fix this, make sure:

• You entered your full phone number with the proper country code. For example, U.S. numbers should start with +1. A missing or wrong code can prevent verification messages from being delivered.
• The number can receive text messages. Verification codes are sent via SMS. If your number can’t receive texts—maybe because it’s a landline, a temporary number, or messaging is blocked—the verification won’t go through.
• You don’t request too many codes too quickly. If you request multiple codes in a short period, our system may temporarily block additional requests to prevent misuse. Wait a few minutes before trying again.

If you’re still experiencing this issue, you can email support@bolster.co and we'll help find a solution.

TransUnion is the credit bureau that manages and investigates our free digital disputes, and they make the final determination on the results. When a dispute comes back as "verified," it typically means one of the following:

• The creditor provided documentation supporting the accuracy of the reported information
• TransUnion had already recently verified this account and determined another verification wasn't necessary
• The information provided matched what the creditor had on file

Next Steps:

• 1. Review the Investigation Results: Check the "Complete" tab in the Dispute Center for the bureau investigation results document, which will provide more detailed information about why the dispute was verified
• 2. Consider Professional Help: For complex credit situations like this, we recommend consulting with a credit expert who can review your file in detail and advise on the best course of action
• 3. Credit Expert Referral: You can connect with our partner company Credit Saint - they specialize in helping people navigate challenging credit repair situations